We guarantee all merchandise sold by droconcepts.com for 30 days. If you are not completely satisfied with your purchase, you may return your item(s) within 30 days of receipt for replacement or refund (excludes shipping costs). After 30 days, DRO cannot accept returns.

-Email ( support@droconcepts.com ) or Call ( 1-877-868-6515 )for a return authorization (RMA) code.

-Package and return your product to the address provided by Customer Care. Please include the original packing list with the RMA code written on the front. Also include the RMA code on the return shipping label.

-All returnes and exchanges must be processed back into our facility with an RMA code. All returns and exchanges must be returned in new condition with all original packaging, packing slip, and parts. Returns and exchanges recieved in poor condition or without original packaging will be subject to a 15% restocking fee.

-All return shipping charges are the responsibility of the customer. We do recommend customers return merchandise via a carrier that provides tracking (e.g. FedEx) and insure the package if necessary.

-Confirmation e-mail will be sent to the customer once a return is processed and credit applied. Credits generally take 4-7 business days to appear on the customer's credit card statement.

 

Return Inquiries